FREQUENTLY ASKED QUESTIONS

1. Where do you ship?

We offer worldwide shipping, including the United States, Canada, Europe, Australia, and many other countries.

2. How long does shipping take?
   United States: 5–10 business days (standard), 1-3 business days (expedited)
   International: 7–15 business days (standard), 5–10 business days (express)

Processing time is typically 1–3 business days.

3. How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can use it to monitor your delivery status.

4. What shipping carriers do you use?

We work with trusted carriers such as USPS, UPS, FedEx, and DHL Express, depending on your location.

5. Can I cancel or change my order?

Orders can be canceled or modified within 12 hours of placing them. After that, processing may have already begun.

6. What is your return policy?

All items are final sale. We only offer refunds or replacements if the item is:

Defective
Damaged
Incorrect

You must contact us within 7 days of delivery with proof.

7. What if I receive a damaged or wrong item?

Please email us at support@graingarb.com with your order number and clear photos or videos. We will resolve the issue as quickly as possible.

8. Do I have to pay customs fees?

For international orders, customs duties or import taxes may apply depending on your country. These fees are the responsibility of the customer.

9. What payment methods do you accept?

We accept major credit cards and other secure payment options available at checkout.

10. Is my personal information safe?

Yes. We use secure systems and trusted third-party providers to protect your personal and payment information. Please refer to our Privacy Policy for more details.

11. What if my package is delayed?

Shipping times are estimates and may be affected by customs, weather, or carrier delays. If your order is significantly delayed, contact us and we will assist you.

12. How can I contact customer support?

You can reach us at:
Email: support@graingarb.com
Address: 1209 Orange Street, Wilmington, DE 19801

Thank you for shopping with Graingarb!